Terms & Conditions

1. Who we are and when these terms apply

These terms and conditions apply to all services provided by Ciconia Legal, a legal practice registered with the Dutch Chamber of Commerce (KVK) under number 74817566 (“we”, “us”), and to every follow-up, amended, or supplementary engagement.

All engagements are accepted and carried out exclusively by Ciconia Legal, even where it is intended that work is performed by a specific person. The applicability of Articles 7:404 and 7:407(2) of the Dutch Civil Code is excluded.

2. Our services

We provide immigration and expat scheme services, including fixed-fee packages:

• DIY Application Package (€249 excl. VAT / €301.29 incl. VAT) — a personalised set of documents and instructions for an expat scheme application that you complete and submit yourself. This package does not include review of your individual file, legal advice on your specific situation, or filing on your behalf.

• Final Check add-on (€99 excl. VAT / €119.79 incl. VAT) — a single review of your completed DIY file before you send it. We check the file for completeness and flag or supply missing items once. The Final Check does not include advice on your situation, answering additional questions, or repeated review rounds.

• Full Application (€495 excl. VAT / €598.95 incl. VAT) — review of your documents, an eligibility assessment, and preparation and filing of the application with the Dutch Tax Authorities on your behalf. For files with additional complexity — for example previous periods of residence in the Netherlands — we may instead quote an individual fixed fee, communicated and agreed before work starts.

Work outside a fixed-fee package (such as objections, permits, or advisory) is carried out on the basis of a fixed quote or an hourly rate communicated to you in advance.

Every engagement is confirmed in a letter of engagement sent by email. Engagements are carried out exclusively for the benefit of the client; third parties cannot derive any rights from them.

3. Fees and payment

All prices are stated exclusive of 21% Dutch VAT unless indicated otherwise. Fixed-fee packages are payable in advance; work starts after payment has been received.

Work outside fixed-fee packages is invoiced periodically. Invoices are payable within 14 days of the invoice date, without suspension or set-off. If an invoice remains unpaid after the payment term, we may suspend work on your matter after notifying you, and statutory interest and reasonable collection costs may be charged.

If you upgrade from the DIY Application Package to the Full Application within 30 days of purchase, the DIY fee is deducted from the Full Application fee.

4. Right of withdrawal (consumers)

If you order as a consumer, you have the statutory right to withdraw from the agreement within 14 days without giving a reason (Article 6:230o Dutch Civil Code).

If you ask us to start work within this 14-day period, you expressly consent to immediate performance. If the service is fully performed within the withdrawal period — for example, your document package has been delivered — you acknowledge that the right of withdrawal lapses upon full performance. If you withdraw after work has started but before completion, you owe a proportionate part of the fee for the work already performed.

5. Your responsibilities

Our work is based on the information and documents you provide. You are responsible for providing accurate, complete, and up-to-date information, and for informing us promptly of changes relevant to your matter.

For the DIY Application Package specifically: you accept full responsibility for the correctness of the data in, and the completeness of, the application you submit to the Tax Authorities. The package is delivered without review of your individual file, and we are unable to verify the information you enter or the documents you enclose.

6. No guarantee of outcome

Decisions on applications are made exclusively by the competent authorities (such as the Belastingdienst and the IND). We cannot and do not guarantee any particular outcome, processing time, or decision.

7. Duration and termination

An engagement ends when the agreed work has been completed. You may terminate an engagement in writing at any time; in that case you owe the fee for the work performed up to termination, and any prepaid fixed fee is settled in proportion to the work already performed.

We may terminate an engagement, with immediate effect where necessary, if an invoice remains unpaid after a reminder, if the relationship of trust required for proper representation has broken down, if a conflict of interest arises, or if continuing would conflict with a legal or professional obligation. Where reasonably possible, we will complete urgent actions before ending the engagement.

8. Liability

Our liability for any damage arising from or related to an engagement is limited to the amount of the fee paid for that engagement, except in cases of intent or gross negligence on our part. We are not liable for indirect or consequential damage, or for damage resulting from incorrect or incomplete information provided by you.

Any claim lapses if it has not been submitted to us in writing within twelve months after you became aware, or could reasonably have become aware, of the facts on which the claim is based.

9. Use of documents

Documents, templates, and instructions we provide are intended solely for your own application or matter. They may not be shared, reproduced, resold, or used for other persons or purposes without our prior written consent.

10. Personal data and confidentiality

We treat everything you share with us as confidential, subject only to obligations under the law. We process personal data as described in our Privacy Policy. By engaging our services, you acknowledge that processing of your personal data is necessary for the performance of the engagement.

11. Complaints

If you are dissatisfied with our services, please contact us first through the contact form on our website with a description of the complaint. We will respond within a reasonable time and try to resolve the matter together.

12. Amendments and applicable law

We may amend these terms; the version in force at the time your engagement is confirmed applies to that engagement. Dutch law applies to all engagements and to these terms. Disputes will be submitted to the competent court in the Netherlands.